Powlesland Road, Exeter, Devon, EX2 8TT
 01392 253119

FAQ’s

How much is my initial payment?

It depends on the size of unit you have chosen, but it will be one months fee in advance. The license fee quoted includes VAT, there are no hidden charges.

How long can I keep my self storage unit?

For as long as you need it. We offer open-ended deals so that you can continue to store for as long as you want, there are no catches or hidden extras and you can still terminate with the 7 day notice period.

How much notice do I need to give if I no longer need my unit?

You only need to give us 7 days notice to cancel your agreement, any overpayment will be returned to you. We reserve the right to deduct a reasonable amount to cover any unpaid fee, damage to the unit or non-return of the proximity device.

What if I lose my proximity device?

It can happen! If you do lose it you should contact us immediately so that we can disable it to ensure it cannot be used. Replacements are available at £15.

Can I move to a larger or smaller unit if I need to?

You can change the size of your self-storage unit at any time, we don’t want you to pay for space that you are not using.

I need to get to my unit with a lorry or van and trailer, is that possible?

All of our units are easily accessible by car but if you need to access your unit regularly with a large vehicle we will make sure that the unit is suitable subject to availability.

When can I access my unit?

Once you have a gate fob you can access your unit any time from 7am until 9pm Monday to Friday and 8am until 8pm at weekends.